For your convenience, we have provided a translation of this page below. This translation is for informational purposes only, and the definitive version of this page is the Japanese version.
These Terms of Use (“Terms of Use”) for providing the "Pocket Concierge" services set forth the terms and conditions to be agreed upon by you as users (“Users”) with regard to the use of all the "Pocket Concierge" services as a tool and platform provided and operated by us, Services Pocket Concierge Inc. (“we,” “us” or “Pocket Concierge”), or booking agent services for dining provided through American Express Company or its subsidiaries ("the Services"). These Terms of Use are applicable to all Users who use the Services, as you will be deemed to have consented to all of the provisions hereof upon the completion of your user registration.
As used in these Terms of Use, the following terms have the following meanings:
Date of Modification or Cancellation | Cancellation Fee |
---|---|
On the date of reservation | 100% of the total price |
1 business day before reservation | 100% of the total price |
2 business days before reservation | 50% of the total price |
3 business days before reservation | 50% of the total price |
Cancellation Fee | |
Cancellation without notice, late arrival or no show | 100% of the total price |
Users shall be solely responsible for preparing and operating information and digital terminals, software, network connections and other network environments as needed for using the Services, at the Users’ expense and responsibility. We shall not be in any way involved in, or responsible for, such preparation or operation of any Users’ user environment in connection with the Services.
Users shall not commit in any of the following acts or acts that may lead to any of the following on their own behalf or through third parties in connection with their use of the Services:
Users hereby agree that we may, at our discretion, conduct monitoring of the Services to ensure appropriate use by Users.
These Terms of Use shall be effective from the date on which User Registration was completed by us according to Article 3 hereof, and until such time when Users terminate the use of the Services, or until the time Users’ Accounts are deleted, whichever comes first.
We reserve the right to make amendments or additions to these Terms of Use and other Individual Terms of Use associated with the Services whenever we deem necessary within our sole discretion, upon which we shall notify Users in advance of such amendments or additions and the timing thereof in accordance with the provisions of Article 19 hereof.
If any provision of these Terms of Use is found to be invalid or unenforceable under any applicable consumer protection laws or any other laws or regulations, the articles in Terms of Use except for this article shall continue in full force and effect; provided, however, that we and Users shall endeavor to correct or replace any legally invalid or unenforceable provisions to the extent necessary to make those provisions enforceable and bring the same legal and economic effects initially intended or contemplated by the original provision.
The provisions of Paragraph 5 of Article 7, Paragraphs 2 through 6 of Article 9, Paragraphs 2 and 3 of Article 10, Paragraphs 2 and 4 of Article 12, Article 14, Article 15, Paragraphs 4 through 6 of Article 16, this Article 22, Article 23 and other provisions which by its nature should survive the termination of any relevant User Agreement, shall survive the termination of any relevant User Agreement.
These Terms of Use shall be governed by and construed in accordance with the laws of Japan, and any disputes arising out of, or in connection with, these Terms of Use shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Any matter not stipulated herein or any doubt arising in connection with the interpretation of any of the provisions of these Terms of Use shall be resolved through mutual consultation between us and relevant User(s) in accordance with the principle of good faith.
Established: December 12, 2012
Amended: June 30, 2014
Amended: September 3, 2014
Amended: August 26, 2015
Amended: December 2, 2015
Amended: June 10, 2016
Amended: October 19, 2016
Amended: December 27, 2016
Amended: July 26, 2017
Amended: October 30, 2017
Amended: October 10, 2018
Amended: July 7, 2021
Amended: December 28, 2021
Amended: March 31, 2022
Amended: December 27, 2022